What to Expect at a Veterinary Appointment
When you know what to expect when you arrive it will help make your first appointment with us more pleasant for both you and your pet.
Get Settled
We ask you to arrive about 10 minutes early to complete the New Patient Form. If you want to save some time, you can fill out our New Patient Form online prior to your visit.
Meet Your Veterinarian
A trained member of our staff will review your companion's history and discuss their condition. We will also designate time for you to ask any questions you may have.
Examination, Diagnosis & Treatment
After your pet has been examined, we will give you a diagnosis for your pet's symptoms and provide you with treatment options. Your veterinarian will work with you to establish the best treatment plan for you and your pet.
Once your visit is over, we will develop a detailed report of our diagnosis, the discussion we had with you, and your animal's treatment plan. We will keep this information on file for when you need to access it.
Our Pet Care Philosophy
We are proud to serve pet owners in Sonora, Tuolumne County, Northern Mariposa County, and southern Calaveras County. We strive to provide you and your pet with ultramodern veterinary services, with friendliness and compassion.
Our team is passionate about client education, preventative care, and providing emergency services when your pet needs them the most.
Hospital FAQs
For more information about appointment booking, our office policies, and payment options, read our hospital FAQs.
- What types of payment options are available?
We expect payment in full at the time we provide our services or upon your pet's discharge. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are pleased to offer you CareCredit and Scratchpay as financing options. They offer easy application processes that will give you results in just minutes.
- Will I be provided with an estimate of costs?
We will give you a good-faith estimate for the cost of our services before providing your pet with treatment. However, unforeseen circumstances could arise that may influence your final bill.
We will always discuss our written estimate with our clients before they leave our facility, and require a deposit based on our estimate before any further treatment can be given.
- Should I call ahead to book an appointment?
Yes, please call ahead of time to schedule an appointment to make sure we have availability in our schedule to see your pet.
If your pet requires emergency care during our regular business hours, please contact us right away. We also remain open for emergency services until 10 pm.
- What is your appointment cancellation policy?
If you have to reschedule or cancel your appointment, please let us know as soon as you can so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, exotic mammals (rabbits, ferrets, rodents, etc.), and large animals (horses, cattle, sheep, pigs, goats, etc.).
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any treatments or diagnostics that you consent to for your pet’s care. Payments are to be made at the time services are provided.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
We require a deposit for all emergency examinations. After the staff and doctors have examined your pet, we will give you an estimate for the treatment to help you determine a treatment plan.
If your pet needs further hospitalization, diagnostics, or surgery, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We will be happy to help you complete the pet insurance forms for your companion's visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
Financing Options
Get financing with CareCredit or Scratchpay quickly and easily.